Reference

How budi4d Handles Your Account Data

Your account data — from your login credentials to your DANA, OVO, and GoPay transaction records — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Data collected only as neededDANA, OVO, GoPay transaction records securedAccount access via OTP verificationYou can request data deletionContact our team any time for privacy queries
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budi4d How budi4d Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Our live chat team handles privacy queries directly from your account dashboard. Open your account, tap the chat icon, and describe your request — our team will confirm your identity and guide you through the data access or correction process without delay.
Email Privacy Request For formal data requests — deletion, full export, or written confirmation of what we hold — send your query to our support email address listed in your account settings. We respond to privacy-related emails with priority handling and will confirm receipt within one business day.
Account Settings Panel Some data preferences, such as cookie settings and session management, are available directly inside your account settings panel. You can review active sessions, revoke device access, and update your contact details without needing to contact support at all.
DATA HANDLING STANDARDS

Six Ways We Keep Your Data Handled Right

Our approach to data handling is built around your account security and transparency. Each point below reflects an actual practice — not a generic statement — so you know specifically what happens with your information on budi4d.

Encrypted Account Credentials

Your password is stored in hashed form — we never hold the plain-text version. Login attempts that fail multiple times trigger an automatic account lock, and you regain access through OTP verification sent to your registered contact.

Payment Data Isolation

Transaction data from DANA, OVO, and GoPay is stored separately from your profile data. Payment references are used only for matching deposits and withdrawals to your account — they are not shared with any third-party advertiser or marketing partner.

Cookie Use and Control

We use session cookies to keep you logged in across your current visit and preference cookies to remember your lobby settings. We do not use cookies to build advertising profiles.

Data Retention Policy

Active account data is retained for as long as your account remains open. After account closure, we retain the minimum records required under applicable local law and eligible-region obligations.

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account at any time. If any detail is wrong — your registered name, contact number, or linked payment method — reach out via live chat or email…

Third-Party Data Sharing Limits

We share your data only with the parties needed to run your account: payment processors for DANA, OVO, and GoPay transactions, and security partners for fraud detection. We do not sell your data.

Your Privacy Policy Questions, Covered

These are the questions we hear most often from account holders about how their data is handled. Each answer reflects our actual practice — specific to the data types and payment methods used on budi4d.

We collect your registered name, contact details, and the payment method you link — DANA, OVO, or GoPay. We also log your device type and login session data for security. We collect only what is needed to operate your account and process your transactions accurately.

No. We never store your e-wallet PIN, wallet password, or bank login credentials. When you deposit via DANA, OVO, or GoPay, the transaction is processed through the wallet app on your device. We only receive and log the transaction reference number for account matching and verification.

After you close your account, we retain the minimum records required under applicable local law and the rules of eligible regions. Once that retention period ends, your personal data is deleted or anonymised. We do not archive closed-account data beyond what local legal obligations require.

Yes. You can request a data summary at any time through live chat or by emailing our support team from the address in your account settings. We will verify your identity via OTP before sending any data summary, ensuring the information goes to the correct account holder.

Contact our support team via live chat or email and submit a deletion request. After verifying your identity, we will process the request and delete or anonymise your data, except where retention is required by applicable local law. We will confirm completion once the process is done.

We do not sell your data or share it with advertisers. We share data only with payment processors handling your DANA, OVO, and GoPay transactions and with security partners for fraud detection. Every third party we work with is bound by data handling obligations equivalent to ours.

We use session cookies to keep your account active during a visit and preference cookies to remember your lobby settings. We do not use advertising or tracking cookies for external profiling. You can clear these through your browser settings at any time — this will not delete your account data.

Your password is stored in hashed form — never plain text. Multiple failed login attempts trigger an automatic account lock. You regain access through OTP verification to your registered contact. We also log your IP region and device type to detect login attempts that look unusual or out of pattern.

We log your IP region as part of standard security monitoring — to detect unusual login activity and verify that access is coming from eligible regions where the service is available under local law. This data is not used for marketing profiling or shared with advertising partners.

You can update basic preferences directly in your account settings panel. For registered name or contact detail corrections, reach out via live chat or email support. After verifying your identity through our standard OTP flow, our team will update the record and confirm the change to you directly.

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